Privacy Policy

Effective date: October 2, 2026

Universal Waste ("Universal Waste," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. It applies to information collected through www.universalwaste.biz, our quote-request form, telephone calls, text messages, and the dumpster rental and waste-management services we provide.

Information We Collect and Why We Collect It

We collect personal data to operate our business and provide you with our services. We only collect the information that is necessary for the purposes outlined in this policy.

The types of personal information we collect, and our reasons for collecting it, are described below.

Information You Provide to Us Directly

When you request a quote, schedule service, make a payment, contact us, or otherwise use our services, we may collect your name, company name, email address, telephone number, service address, requested service type, preferred delivery and pickup dates, project or waste-disposal details, messages or other communications, and billing or payment information.

We use this information to prepare and respond to quote requests, schedule and provide dumpster rental and waste-management services, coordinate delivery and pickup, process payments, communicate with you about your account or service, provide customer support, and maintain business records.

SMS Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for marketing or promotional purposes. Customers may opt out of SMS messaging at any time by replying STOP. For assistance, reply HELP. Message frequency may vary and message and data rates may apply.

Information We Collect Automatically

When you visit our website, we or our service providers may automatically collect limited information about your device and activity, such as your IP address, browser type, operating system, pages visited, links selected, and the date and duration of your visit. We use this information to operate, secure, maintain, and improve the website and our services.

Cookies and Similar Technologies

Our website or service providers may use cookies and similar technologies. Cookies are small data files stored on your device. They may be used for website functionality, security, analytics, and to remember preferences. You can manage cookies through your browser settings. Disabling cookies may affect some website features.

How We Share Information

We do not sell personal information. We may share personal information only as reasonably necessary to provide our services or as required or permitted by law. This can include sharing information with trusted service providers that perform functions for us, such as website hosting, payment processing, communications platforms, customer-support tools, analytics, and professional advisers. These providers may use the information only to perform services for us and must protect it appropriately.

We may also disclose information if required by law, in response to a valid legal request, to protect the rights, safety, or property of Universal Waste, our customers, or others, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information may be shared with subcontractors in support services, such as customer service. Text messaging originator opt-in data and consent will not be shared with any third parties, except: (1) aggregators and providers of the text-message services necessary to deliver messages; and (2) entities supporting customer service, provided they do not use the information for their own marketing or promotional purposes.

Text-Message Choices

You may opt out of Universal Waste text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any message. After we process your opt-out request, we will send one confirmation message and will not send further text messages unless you later opt back in. For help, reply HELP to a message or contact us at 423-476-6113 or universalwastetn@gmail.com.

Data Security

We take the security of your personal information seriously and use reasonable physical, technical, and administrative safeguards designed to protect it from unauthorized access, use, disclosure, alteration, and destruction. Access is limited to personnel and service providers with a legitimate business need. No method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and consent records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or de-identify it, subject to applicable legal and operational requirements.

Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also withdraw consent for text messages by using the opt-out methods described above. To submit a privacy request, email universalwastetn@gmail.com or call 423-476-6113. We may request information needed to verify your identity before fulfilling a request.

Third-Party Websites

Our website may link to third-party websites or services. We are not responsible for their privacy practices, content, or security. Review the privacy policy of each third party before providing information to it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised policy will be posted on this page with an updated effective date. If a change is material, we will provide notice as required by applicable law. Your continued use of our website or services after the revised policy becomes effective is subject to the updated policy.

Contact Us

For questions about this Privacy Policy or our text-message practices, contact:

Universal Waste

Phone: 423-476-6113

Email: universalwastetn@gmail.com

Website: www.universalwaste.biz